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How to Deal With Difficult Situations

In this short power skill course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

Course Overview

Format

Introductory Course
8-12 minutes
Online Study
Self-Printed Certificate

Accreditation

Virtual College Certified

Course description

Find out how to deal with difficult situations and workplace conflicts.

What is covered in this Dealing with Difficult Situations course?

Our online Dealing with Difficult Situations training course is broken down into the following sections and can be completed at your own pace. The course includes:

Module	What it includes
How do you Feel About it?	In this section, we discuss how when we're part of or witness a difficult situation at work, it can trigger a strong physical and emotional response within us. We go through how simply stepping away can be of great benefit to the situation. This section contains a reflection activity where we ask you to think back to a recent difficult situation you experienced or witnessed at work and ask what were some of the physical sensations you felt during or after the event.
What do you Want to do About it?	Once you've learnt about how you feel about the difficult situation, we look at taking action and what your next steps should be. We discuss how it is likely your workplace has specific processes in place for dealing with certain difficult situations, and it's a good idea to use those if you need to. This section also contains a case study and a quiz to help further your knowledge.
Communicating your Perspective	Here, we learn that even if we don't want a difficult situation to repeat itself at work, it can be really challenging to actually talk about your perspective of it. We give you 4 very helpful tips in dealing with these situations and how to clarify your communication. We discuss building confidence in conversation and give you a conversational cheat sheet quiz.
Extension Task	By this section, you'll have covered a lot of material. To really get to grips with what it all means for your workplace, you can use the reflection task to help you. Based on what you have discovered during this short course, we ask how might you change some of your behaviours around difficult situations in the future.

Why take this Dealing with Difficult Situations course?

In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. You'll learn how to get the best outcome out of a difficult conversation by focusing on facts and observed behaviours. This power skill can be extremely beneficial in your job role.

Dealing with Difficult Situations Course Duration

This Dealing with Difficult Situations course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.

Certification

After completing this Dealing with Difficult Situations course, you will be able to download and print a Virtual College certificate for your records.

Entry requirements

There are no specific entry requirements for this Dealing with Difficult Situations course.

Further online training courses

We have over 300 accredited online courses and a wide selection of personal and professional development courses including Learning to Say No - The Right Way, How to Improve Problem-Solving Skills and How to Effectively Deliver Criticism Online Course.

View our full catalogue of online courses here.

You will learn

Analyse your emotions and practise describing them with words

Get the best outcome out of a difficult conversation by focusing on facts and observed behaviours

Rephrase emotional statements into more objective ones

Clarify your communication, using our four tips

Who is it for?

Roles including:

Senior or middle management

New or aspiring managers

Experienced managers

Project Managers

How the online courses work

Find a course

To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.
Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.
Buy the course

When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.
Take the course

This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.
The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.
Your Certificate

Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.