How To Effectively Deliver Criticism

No one wants to be the bearer of bad news, but when it comes to managing people at work, someone's got to do it. In this course, you'll learn how to give criticism effectively so that it's heard, understood, and acted upon. Whether you're a manager, or someone who wants to make their workplace the best it can be, this short course will support you to share when things have gone wrong and ensure they are made right. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

Course Overview

Format

Introductory Course
8-12 minutes
Online Study
Self-Printed Certificate

Accreditation

Virtual College Certified

Course description

This short course has been designed to help you learn how to give criticism effectively so that it is heard, understood and acted upon.

What is covered in this How to Effectively Deliver Criticism course?

Our online How To Effectively Deliver Criticism training course is broken down into the following sections and can be completed at your own pace. The course includes:

Module	What it includes
Intentions Behind Criticism	In this section, we look at the power of intention and why it is so important to understand your own intentions behind communicating feedback. We also delve into the difference between constructive and destructive criticism and give you a case study where you will learn about containing criticism. This section also contains a short quiz to further your understanding of the content.
Giving the Criticism	In this section, we go through how to deliver criticism in such a way that your colleague will understand and not respond poorly to. You'll learn about using the best words in a tricky situation and before talking about the right language for sharing criticism, we examine tone of voice. You'll discover the 'Three 'I's' method and how it can help you to share criticism more effectively.
Supporting Actionable Change	Once you've provided a clear piece of criticism that uses the 'Three 'I's' method that you'll have learned in the previous section, you should share with your colleague what needs to change. We go through turning criticism around into something constructive and useful and give examples of this.
Extension Task	By this section, you'll have covered a lot of material. To really get to grips with what it all means, this task will put you to the test. If you'd like some extra practice constructing and giving effective criticism, then this is the activity for you. In it, you'll be given different scenarios and asked to write down the criticism you would give.

Why take this How To Effectively Deliver Criticism course?

This short course has been designed to help you deliver criticism in the most effective way possible. In it, you'll learn the difference between destructive and constructive criticism, why positive intentions are key to effective criticism and why tone of voice and choice of words matter when giving criticism. These power skills are extremely beneficial in the workplace and can help further your personal and professional development.

How To Effectively Deliver Criticism Course Duration

This short power skill course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.

Certification

After completing this How To Effectively Deliver Criticism course, you will be able to download and print a Virtual College certificate for your records.