Giving and Receiving Feedback

We've all had the experience of receiving a disappointing review at work, we all know how difficult it can be to take these comments on board. This short course is all about feedback: what it is, does and, most importantly, how you handle it. It gives you an understanding of the different types of feedback you might experience at work and an insight into your habits around this challenging topic. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

Course Overview

Format

Introductory Course
8-12 minutes
Online Study
Self-Printed Certificate

Accreditation

Virtual College Certified

Course description

This short course is all about feedback: what it is, what it does and, most importantly, how you handle it.

What is covered in this Giving and Receiving Feedback course?

Our online Giving and Receiving Feedback training course is broken down into the following sections and can be completed at your own pace. The course includes:

Module	What it includes
What is Feedback?	In this section, we go through the definitions of feedback (there's more than one!). Once you're aware of how feedback can be defined, and how it can sometimes feel, we take a look at some different types of feedback. We then test your awareness by giving four scenarios which will introduce you to the different types of feedback in the workplace. This is followed by a quiz to check your understanding of the different ways in which feedback was given in the scenarios.
Initiative	We look into what initiative is and how you would define it. We give examples of this important trait and give you a reflection task involving how much inititative you think you have and if you shy away from being independent. We talk about how you can activate your initiative to improve your problem-solving capabilities. You can practice this by taking part in this sections exercise where you can spot the problems in the workplace.
Self-Assessment	Now that you've learnt about types of feedback and taken a look at how responding to feedback in different ways can change someones professional trajectory, it's time to reflect on how you handle feedback with a short self-assessment. This exercise is a great opportunity to reflect on how you personally respond to feedback, so answer as honestly as you can, even if it feels a bit awkward or embarrassing. You'll get thoughtful prompts to help you move forward, so the more honest you can be, the more you'll get out of it.
Extension Task	By this section, you'll have covered a lot of material. To really get to grips with what it all means, this task will put you to the test. This resource is designed to give you space to reflect on a piece of feedback you've received in the past by answering some simple prompts. By reflecting more deeply on specific instances where you've received feedback, you can start to understand how you are likely to handle feedback in the future and more importantly, how you might change or modify your approach to get the most out of it.

Why take this Giving and Receiving Feedback course?

By completing this course, you'll learn valuable skills to use in the workplace. This topic is known as a power skill, and when you complete it, you'll be able to identify different types of feedback and the appropriate ways to respond to them, learn the importance of both positive and negative feedback, reflect on how you respond to feedback, and the impact this has on your career development and progression. You'll also learn how to think more objectively about the way you handle feedback. It's important to note that while feedback might be labelled as positive or negative, if you can think of it in a neutral way, as simply feedback, it can make it easier to digest. But that can be tricky to do and that's why the focus of this short course is on handling negative feedback.

Giving and Receiving Feedback Course Duration

This short power skill course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.