Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
11th September 2026
Staff were very helpful when I needed…
Staff were very helpful when I needed to transfer the training to someone else.
11th September 2026
It was a good and challenging
It was a good and challenging, there were different questions asked that were not on the last time I took it.
11th September 2026
easy to understand
easy to understand
11th September 2026
A well constructed course
A well constructed course which was both instructive & thought provoking. Its design made it easy to follow & encouraged learning.
10th September 2026
Excellent customer service
Excellent customer service from start to finish. The process was easy to follow, the instructions were clear, and the training platform was straightforward to use. I’d definitely recommend them.
10th September 2026
food safety
good course
9th September 2026
Educating Me
Very easy to understand. Each module was clear and explained well. The time doing the course went quickly.
8th September 2026
Very good layout
Very good layout, and very interactive
6th September 2026
A good guide for someone embarking on…
A good guide for someone embarking on fire prevention in the workplace and steps to take with regard to fire drills.
6th September 2026
Good quality training
Good quality training
Excellent
4.8 out of 5
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